Your order is usually processed and shipped within 1–3 working days after order confirmation.

Unfortunately, orders can no longer be changed once submitted. If you need a change, please contact us as quickly as possible and we will check whether an adjustment is still possible before dispatch.

Yes, we also deliver to parcel lockers. Please make sure you enter the correct address during checkout.

Please contact us immediately. We will find a solution.

• Do not wear it during sport, showering, bathing or in the sauna. • Store it in a dry place, ideally in a jewellery box or the jewellery pouch.
• Wipe it briefly with a soft cloth after heavy perspiration.
• Put your jewellery on only after applying perfume or creams.

We recommend avoiding specialised jewellery cleaners or polishing cloths. In most cases, a soft cloth is enough.

Slight tarnishing can happen through contact with air. Polish it carefully with a soft cloth and avoid harsh cleaning agents.

Yes, you may return your order within 14 days. Return shipping costs are borne by the customer.

Please return it unworn within 14 days. Once we receive the return, we will process the exchange.

Sale items are excluded from return unless the item is faulty or there is another issue.

Please return the jewellery in its original packaging or in another secure package.

Available options include shopify payments, credit card, Apple Pay, Google Pay, Pay by invoice via Klarna

Yes, you can Pay via Klarna.

Yes, transactions are processed via a secure, encrypted connection.

Please check your payment details and try again. If the issue persists, contact us.

No, the earCurve hooks behind the ear and does not require a piercing.

Yes - the earCurve was designed to comfortably adapt to different ear shapes. In addition, you can easily adjust the earCurve yourself by gently pressing it together directly on the ear with two fingers. This allows for an even more comfortable and secure fit.

kontakt@souljewl.de

Yes, online as a printable or email gift card and as a printed gift voucher flyer by post.

At the moment, only online.

Yes, sign up to receive collections, offers and promotions directly in your inbox.

Not specifically at present, but the newsletter informs you about exclusive offers.

One universal size, designed for adults; likely too large for children.